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Questions to Ask Before Hiring an Appliance Repair Service in Phoenix

The average cost for the repair of a faulty dishwasher, stove, refrigerator, dryer, or any other home appliance in Phoenix is $218. However, you may end up paying far more than this cost if you leave your repair to an unqualified technician. Poor workmanship will further damage your appliance necessitating a new repair or an unplanned replacement, leaving you worse off. To avoid this, ask the following questions about any appliance repair service you are considering:

Are You Licensed to Practice as an Appliance Repair Service in Phoenix?

Depending on the work they're doing and whether it's for residential, commercial, or dual purposes, appliance repair men in Phoenix must obtain several classes of licenses in the Specialty Residential Contracting licenses (R), Specialty Commercial Contracting licenses (C), or General Dual License Contracting licenses (CR) categories.

Repair technicians can apply for an R-11, C-11 or CR-11 license, which covers the installation, alteration, and repair of any wiring, related electrical material, and equipment used in the generation, transmission, or utilization of electrical energy. Air conditioner repair experts will also need to apply for either an R-39, C-39 or CR-39 license, which authorizes them to install, modify and repair refrigeration and evaporative cooling systems. Refrigeration technicians must also get a C-49 license, which permits them to install, modify, and repair refrigeration equipment and systems used for the processing, storage, and display of food and other perishable commodities. Commercial, industrial, and manufacturing processes that require refrigeration, but not comfort air conditioning, fall under this category.

Applicants must identify themselves as a Qualifying Party for the license and fulfill or exceed the licensing classification standards for the license classification they are requesting. They must pass at least 70 per cent of the required examinations and submit the exam results. The AZ Statutes and Rules Training Course and Exam must be completed by the Qualifying Party (SRE). Unless a waiver is available, the Qualifying Party must additionally pass a specified trade exam. The Applicant and Qualifying Party must present copies of their background check payment receipts.

Furthermore, the US Environmental Protection Agency mandates that anybody who maintains, services, repairs, or disposes of refrigerants in the US be certified. This certification confirms that technicians are knowledgeable about refrigerants. Technicians and repairmen must pass a written exam to become qualified. The exams are administered by EPA-approved organizations such as trade schools, unions, and employer organisations. Certification does not necessitate any formal education.

Use the Arizona Registrar of Contractors' search function to see if a contractor's Arizona-issued ROC license is active and other information about the license. Working without a license can result in both criminal and civil sanctions, as well as a Class 1 Misdemeanor. This charge can result in a six-month prison sentence and a $2,500 fine. Even though they must refund the money they were paid to the victim, a defendant may be required to pay all taxes linked with the money they were paid for the work. For more information, please contact the Arizona Registrar of Contractors at:

Arizona Registrar of Contractors
1700 West Washington Street
Suite 105
Phoenix, AZ 85007-2812
Phone: (602) 542-1525

How Much Do You Charge Compared to Other Appliance Repair Services in Phoenix?

The cost of engaging trained appliance repair professionals for a project is usually decided by factors including the type of appliance that needs to be fixed or maintained and the cost of any necessary parts. It is always a good idea to compare costs by getting quotes from at least three different appliance repairmen in the city before picking which one to call. It is important to remember, though, that picking an appliance repairman should not be done solely based on the rates offered. Always verify that the person you have chosen is licensed and equipped for the task.

Appliance repairmen in Pheonix earn an average annual wage of $61,210. Provided below is a comparison of the hourly average wage for appliance repairmen in Phoenix with those of these technicians in other areas of Arizona and several other locations across the United States:

Phoenix Appliance Repair Man Average Hourly Wage
$29.43
Arizona Appliance Repair Man Average Hourly Wage
$28.38
Los Angeles Appliance Repair Man Average Hourly Wage
$23.44
Boston Appliance Repair Man Average Hourly Wage
$25.69
Houston Appliance Repair Man Average Hourly Wage
$22.60
New York City Appliance Repair Man Average Hourly Wage
$27.05
Seattle Appliance Repair Man Average Hourly Wage
$23.82
Source: U.S. Bureau of Labor Statistics

Are You Certified by the Manufacturer to Repair the Appliance in Phoenix?

When looking for appliance repair services in Phoenix, make sure you choose a technician that has received factory certification from the manufacturer of your broken appliance. "Factory-certified" refers to scenarios in which a manufacturing company has regarded an appliance repairman or an appliance repair company qualified to conduct advanced or specialized services on their brand of items. Working with factory-certified specialists gives you the assurance that the repair work will be completed in line with the manufacturer's requirements.

Factory-certified technicians are often verified by the equipment makers and have substantial specialized experience handling a wide range of problems connected to specific appliance brands. They also have direct access to these manufacturers' technical and administrative assistance, ensuring that your repair is completed as efficiently as feasible. They usually have access to genuine parts and are knowledgeable about the most up-to-date diagnostic, maintenance, and repair techniques. Working with a factory-certified technician also assures that your appliance's warranty remains intact.

Not being factory-certified does not, in itself, imply that an appliance repairman or repair firm is unqualified to repair or service your equipment. Certain qualified technicians may not be certified because certain manufacturers limit the number of repairmen who can be certified within that geographic area. Many non-certified technicians also have substantial training and on-the-job expertise in the repair of many types of appliances. As a result, if your appliance is no longer covered by a warranty, you can hire a non-factory-certified repair expert to fix it, as long as the person is properly licensed, has the necessary tools, and can provide original components.

Will You Get the Appliance Parts and Accessories Required by the Manufacturer?

It is critical to understand which parts will be needed to repair your appliance. Parts for appliances or equipment fall into two types. An OEM part is one that is supplied by the original equipment manufacturer, which is a word that refers to the appliance's original manufacturer. Such parts are the best options when repairing appliances. The generic part is the other type of appliance part. The generic part is created by a different company that attempts to replicate the OEM part's appearance and functioning and is not as good as the OEM part in some instances.

Authorized servicers, who have been trained by the manufacturer to service their equipment, are frequently able to obtain OEM parts. Additionally, choosing an OEM part eliminates one variable in the repair process because you know it's the same part you removed. When there are problems, you also have superior support from the OEMs, as they are usually very good about standing behind the parts they supply if they fail.

It is also critical to make certain that any items you buy come with a warranty. A warranty, which is a promise made by the manufacturer to back up their goods, is usually written, assures quality and is available for you to read before you buy the parts.

When an otherwise flawless appliance becomes unrepairable due to a lack of parts, it can be extremely aggravating. In such circumstances, local parts supply stores may be able to assist, and they may even be able to repair the part. You might also take the part to an appliance professional who might be able to fix it or suggest other options or look for it in a used appliance store. You can look up your part number on Google or at online stores.

What Kind of Appliance Repair Services Do You Offer?

Central vacuum systems, microwaves, washing machines, trash disposal units, and kitchen hoods are just a few of the domestic appliances that appliance repair professionals in Phoenix can fix and install. Fixing blown microwave fuses, repairing water leaking in dishwashers and washing machines, dryer difficulties, and installing new electrical or gas appliances are some of the services provided by repair technicians.

It is critical to ensure that the technician you employ is well-versed in both the type of appliance you need to have serviced and the brand of appliance you have. Before finalizing any hiring arrangements, always confirm this with the specialist and find out how much this repair service will cost you. The following are cost estimates for some of the most regularly requested appliance repair services in Phoenix:

Central vacuum system installation
$1,463.62 - $2,173.16 (for existing typical four-bedroom home)
Dishwasher repair/replacement
$261.00 - $283.00
Dishwasher water installation
$115.19 - $132.60
Electrical appliance installation
$110.64 - $151.01 (for basic appliance hookup only)
Garbage disposal unit repair/installation
$308.31 - $389.14 per hour (labor only)
Gas appliance installation
$100.00 - $250.00 per hour
Appliance water line installation
$114.71 - $160.69
Kitchen hood repair/installation
$890.56 - $1,084.16 (commercial hood)
Microwave oven installation
$112.30 - $125.11 (labor only, for basic microwave installation)
Microwave oven repair
$40 - $250
Refrigerator repair
$238.00 - $259.00 (commercial)

How Do You Handle Issues of Product Repairs Going Wrong?

You may be dissatisfied with the outcome of your product repair operation even after engaging a fully licensed and factory-certified appliance repairman. If this occurs, you should always communicate your discontent to the expert and point out the components of the repair job that you are unhappy with. Many experienced repair specialists will work with you to find an amicable and reasonable solution to the difficulties that have been raised. This could involve referring you to a different repair specialist and refunding some or all of your cash for the job.

If the technician refuses to address your concerns, or you feel that the technician is being untrustworthy in their dealings with you, you should seek help from a credible third-party consumer-oriented group such as the Better Business Bureau. In Phoenix, the organisation has its Pacific Southwest office at:

1010 East Missouri Avenue,
Phoenix, AZ 85014,
Phone: (877) 291-6222

You can also contact the Consumer Protection Division of the Arizona Attorney General's Office online or visit its Phoenix office at:

2005 North Central Avenue,
Phoenix, AZ 85004
Phone: (602) 542-5025

If these agencies are unable to assist you in obtaining adequate compensation for the technician's activities, you may pursue legal action against the offending party by making use of the Maricopa County Justice Court, which handles small claim suits. Any individual, partnership, association, or business can use the small claims court for civil claims under $3,500. Lawyers are not permitted in small claims proceedings because they are simplified. If the amount involved in the problem surpasses this level, you should consult a consumer attorney to determine the best legal course of action. The National Association of Consumer Advocates' web directory can help you identify consumer attorneys in Phoenix.

Do You Carry the Necessary Insurance Policy for Appliance Repair Services in Phoenix?

Verifying your desired appliance repair man's insurance status is a vital step in assessing their eligibility for your repair job. It is critical to hire a technician with enough insurance, as this insurance will cover the financial consequences of any damage to your property caused by the technician. Hiring an insured expert also protects you from financial and legal repercussions if an accident occurs on the job. According to the Bureau of Labor Statistics, home appliance repairmen in the United States suffered 1,000 nonfatal occupational injuries in the year 2020 alone.

Although Phoenix does not require appliance repair services to be insured, it is critical that you verify that the company you pick is. Commercial general liability insurance, which protects you against third-party property damage and bodily injury claims, and commercial property insurance, which covers the cost of any repairs that are required, as well as any tools, materials, and other items that may need to be replaced in the event of a fire at the technician's repair shop are policies you should ensure your technician has. If the technician employs even one person, be sure they are covered by workers' compensation. Request proof of the technician's insurance coverage and have any documentation provided by the technician authenticated by the relevant insurance firm.

How to File a Complaint Against a Bad Appliance Repair Service in Phoenix

The Arizona Attorney General's Office filed a consumer fraud complaint against Choice Home Warranty in 2019, alleging that the company made fraudulent claims to clients. Choice Home Warranty provides subsidized repair and replacement service on a home's major components but the company, based in New Jersey, was accused of collecting millions of dollars from Arizona residents for home warranty coverage while avoiding paying for repairs through payment restrictions, contract exclusions, and bad-faith refusals.

Home appliance repair scams include technicians lying about their licensing status, misrepresenting the level of damage to your appliance to get more money from you, or demanding full payment before starting any work and then leaving. The following tips may help you avoid these con artists and determine whether your scheduled appliance repair is legitimate:

  • Check the Better Business Bureau and other reliable web reviews to see if the firm is in good standing.
  • Verify that their licenses and insurance are current and meet city and state regulations.
  • Look up the professional's name on the internet to see if there are any outstanding charges or complaints against them.
  • Sign a written contract that outlines the project's specifics, timelines, obligations, and payment terms.
  • Understand the typical repair cost estimates for household appliances.

If you have been a victim of an appliance repair fraud, file a consumer complaint online with the Office of the Arizona Attorney General, which protects residents of Phoenix from deception, unfair act or practice, false statement, false pretense, false promise or misrepresentation made by a seller, service provider or advertiser of merchandise.