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Questions to Ask Before Hiring an Appliance Repair Service in Denver

Attempting to fix appliances like refrigerators, microwave ovens, dishwashers, washing machines, and dryers without proper knowledge and tools can put you and your household in serious danger. Faulty appliances and electrical malfunctions collectively account for more than 12 percent of all residential building fires across the United States. Thus, it is always in your best interest to get a qualified professional for your appliance repairs in Denver. However, to make sure that you receive satisfactory appliance repair services in the city, ask the following questions before hiring any appliance technician:

Are You Licensed to Practice as an Appliance Repair Service in Denver?

There are no city-level occupational licensing requirements for appliance repair services in Denver. However, per the provisions of Section 608 of the Clean Air Act, appliance technicians in the city that maintain, service, repair, or dispose of equipment that contain and can release refrigerants into the atmosphere must undergo EPA-approved certification. Inquiries concerning this certification can be directed to the EPA's Region 8 Office at (303) 312-6312, toll-free number (800) 227-8917, or via email.

In addition to statutorily-mandated certification for refrigerant-related appliance repairs, many professional appliance repair men in the city also complete voluntary training and certification programs offered by trade associations and organizations. These certifications generally indicate that the appliance repair man has attained advanced and specialized knowledge and proficiency in several areas of appliance diagnosis and repairs. As such, it is always a good idea to hire appliance repair men that have obtained these certifications, as they are typically more experienced and detail-oriented than their counterparts.

Some reputable trade associations and organizations that offer training and certification opportunities to appliance repair men in Denver include the International Society of Electronics Technicians, the Association of Home Appliance Manufacturers, the United Appliance Servicers Association, and the Professional Service Association. Note that you should always verify claims of certification from your intended appliance repair man by requesting proof of this and subsequently contacting the appropriate certification-issuing organization to authenticate the offered proof. You should also ensure that the appliance repair man is certified in a field or area that is relevant to the specific nature of your required appliance repair service.

Also, even though occupational licenses are not required for appliance repair services in Denver, a city-issued permit may be needed for certain types of appliance repair-related work in the city. These permits are generally required for appliance repair services that involve the installation of a new appliance or the alteration of already installed electrical outlets and plumbing systems, and they are issued by the Denver Community Planning and Development Department. Note that your appliance repair man may be required to obtain a separate local contractor license from this department before pulling any permits. Queries related to Denver appliance-related permits and local contractor licenses can be directed to the city's Community Planning and Development Department at (720) 865-2790 or via email.

How Much Do You Charge Compared to Other Appliance Repair Services in Denver?

The United States Bureau of Labor Statistics estimates that appliance repair men in the Denver area earn an average hourly wage of $27. Nevertheless, appliance repair costs in the city are largely affected by several factors, such as:

  • The specific type, make and model of the appliance
  • The nature of the fault and the level of damage to the appliance
  • The size of the appliance
  • The availability and cost of parts and accessories needed for the repair

To ensure that you end up paying a fair rate for your required appliance repair services, get and compare estimates for the job from several appliance repair men in the city. It is advisable to get your preferred appliance repair men to physically inspect your faulty appliance before coming up with their estimates, and be wary of technicians that give definite repair prices without doing this. Also, do not automatically hire the appliance repair man with the lowest rates, especially if these rates are significantly lower than the others, without requesting an explanation for this marked difference. Finally, make sure that any agreements you reach with the appliance repair man you decide to hire are made in writing.

Appliance repair men in Denver earn an average annual wage of $56,380. Provided below is a comparison of the hourly average wage for appliance repair men in Denver with those of these technicians in other areas of the State of Colorado and several other locations across the United States:

Denver Appliance Repair Man Average Hourly Wage
$27.11
Colorado Appliance Repair Man Average Hourly Wage
$24.67
Phoenix Appliance Repair Man Average Hourly Wage
$29.43
Los Angeles Appliance Repair Man Average Hourly Wage
$23.44
Houston Appliance Repair Man Average Hourly Wage
$22.60
Chicago Appliance Repair Man Average Hourly Wage
$17.16
New York City Appliance Repair Man Average Hourly Wage
$27.05
Source: U.S. Bureau of Labor Statistics

Are You Certified by the Manufacturer to Repair the Appliance in Denver?

Factory certification refers to a designation conferred by appliance manufacturers to technicians that have been deemed qualified to offer advanced and specialized repair and maintenance services on their particular make of products. Hiring a factory-certified appliance repair man to fix your faulty appliance comes with several benefits, which include:

  • Factory-certified repair men have been vetted by the appliance's manufacturer, thereby providing you an added degree of confidence in their expertise and professionalism
  • Factory-certified repair men receive ongoing training and support from appliance manufacturers concerning a wide range of appliance repair, servicing, and maintenance-related matters
  • Factory-certified repair men generally utilize only authentic appliance parts and accessories

In addition to this, hiring a factory-certified appliance repair man ensures that you do not invalidate any existing warranties on your appliance, which is important if you want the appliance manufacturer to cover the cost of the appliance repair.

You can find factory-certified appliance repair men in Denver for your required repair service by contacting your appliance manufacturer. Note that some appliance manufacturers limit the number of appliance repair men that they issue factory certifications to within specified areas, and the make and model of your faulty appliance may determine the availability of these technicians. Nonetheless, if you are unable to find a factory-certified appliance repair man in your area, you can retain the services of an experienced and properly equipped non-factory-certified technician for the job. You can get referrals to these technicians from friends, family, and online sources like the Better Business Bureau.

Will You Get the Appliance Parts and Accessories Required by the Manufacturer?

Even though home appliances like dishwashers, dryers, freezers, microwave ovens, refrigerators, and washing machines have expected lifespans of up to 13 years, components and accessories in these appliances can fail before this time. Replacing these failing or faulty components with the wrong parts can not only affect the appliance's efficiency but also cause further damage to it. Therefore, when looking to fix faulty appliances in Denver, you should always confirm that your intended appliance repair man will utilize Original Equipment Manufacturer (OEM) parts for the job.

The major difference between OEM parts and generic parts is that OEM parts are made and supplied by the manufacturer of the appliance in question while generic parts are parts made or supplied by firms and companies other than the appliance's manufacturer. OEM parts are generally more appliance-compatible, durable, and of higher quality than generic parts, and using them for your appliance repairs also ensures that their warranties are not invalidated. As such, even though OEM parts typically cost more than generic parts at the point of purchase, using these parts for your appliance repair job will save you money in the long run.

Note that sometimes your appliance repair man may have to source the necessary parts for your repair job from third parties like local parts supply stores, used appliance parts stores, and online marketplaces. This usually happens in situations where your appliance's manufacturer has discontinued the production and supply of the OEM parts needed for your job. While professional appliance repair men in Denver typically request a go-ahead from their customers before sourcing parts from third parties, it is a good idea to get this requirement in writing. Also, make sure that you are issued a warranty that covers the appliance parts that are purchased and used for the repair job as well as the actual repair work done on your faulty appliance.

What Kind of Appliance Repair Services Do You Offer?

You should always find out the types of appliance repair services that your appliance repair man is equipped to offer before finalizing any hiring arrangements with them. Appliance repair services in Denver include, but are not limited to, washer repairs, refrigerator repairs, oven repairs, microwave repairs, cooktop repairs, and range/stove repairs. While some appliance repair men offer multiple types of repair services, others may offer only specific types of appliance repair and further specialize in particular appliance brands.

Failing to confirm your appliance repair man's area of expertise typically results in an unsatisfactory appliance repair service and can also lead to extra expenses from taking the appliance to another more aptly qualified professional. In addition to ensuring that your appliance repair man is equipped for the job, you should also find out their repair rates and fees and get any agreed-upon charges in writing. Cost estimates for some common appliance repair services offered by professional appliance repair men in Denver are provided below:

Central vacuum system installation
$1,547.50 - $2,297.80 (for existing typical four-bedroom home)
Dishwasher repair
$100 - $300
Dishwasher installation
$121.80 - $140.20 (labor only)
Dryer repair
$100 - $200
Electrical appliance installation
$117 - $160 (for basic appliance hookup only)
Garbage disposal unit installation/repair
$326 - $411.50
Ice maker water line installation
$115 - $155
Kitchen hood installation
$55 - $70 (labor only)
Kitchen hood repair
$85 - $125 (labor only)
Microwave oven installation
$118.70 - $132.30 (labor only, for basic microwave installation)
Microwave oven repair
$100 - $220
Refrigerator water line installation
$120 - $170
Washing machine repair
$150 - $320
Stove/oven repair
$100 - $400
Refrigerator repair
$150 - $500

How Do You Handle Issues of Product Repairs Going Wrong?

Sometimes, despite taking precautions like confirming your appliance repair man's area of expertise, agreeing on repair rates, and ensuring that only authentic parts are used, you may still end up unsatisfied with the outcome of your appliance repair service. This may be because your appliance's original fault is not rectified or the appliance develops a previously non-existent fault. Whatever the situation may be, the quickest way to resolve these types of matters is to inform the appliance repair man that your faulty appliance was not properly fixed.

Professional appliance repair men in Denver generally resolve issues involving unsatisfactory appliance repairs through several methods, which include:

  • Refunding payments made for the job
  • Re-doing the repairs at no additional cost to the customer
  • Referring the customer to another appliance repair man in the city

However, if the appliance repair man refuses to amicably resolve the matter, if you do not agree with the resolution method offered, or if you suspect that you are being scammed, you can contact the Denver District Attorney's Office at (720) 913-9179 for assistance. You can equally get consumer assistance on appliance repair-related matters in Denver by contacting the regional office of the Better Business Bureau located at:

3801 E. Florida Avenue
Suite 350
Denver, CO 80210
Phone: (303) 758-2100

You can also take legal action against the appliance repair man by filing a lawsuit against them at the Second Judicial District/Denver County Court. However, it is advisable to get proper legal advice before taking this step. To this end, you can get referrals to licensed consumer attorneys in the Denver area by accessing online directories provided by organizations like the Colorado Bar Association and the National Association of Consumer Advocates.

Do You Carry the Necessary Insurance Policy for Appliance Repair Services in Denver?

According to the United States Bureau of Labor Statistics, 2.7 million nonfatal work-related injuries were reported across the country in 2020, with maintenance and repair workers recording an incidence rate of more than 200 cases per 10,000 workers. Hiring uninsured appliance repair men makes you liable for any injuries that they suffer in your home whilst providing your requested appliance repair services.

Therefore, even though Denver does not have any mandatory liability insurance requirements that must be met by appliance repair men that operate within its jurisdiction, you should always make sure that your intended appliance repair man carries general liability insurance. Request a certificate of insurance from your appliance repair man, authenticate it with the appropriate insurance provider, and also make sure that the insurance policy's limits are enough to cover your requested appliance repair services.

Note that, per the Colorado Workers' Compensation Act, appliance repair men in Denver that have employees must carry and maintain workers' compensation insurance for these employees, regardless of whether they are part-time workers or family members. You can contact the Colorado Division of Workers' Compensation at (303) 318-8700, toll-free number 1-888-390-7936, or via email to direct inquiries related to state-mandated workers' compensation insurance requirements for appliance repair men that operate in Denver.

How to File a Complaint Against a Bad Appliance Repair Service in Denver

According to the Colorado Attorney General's Office, more than 1,450 complaints concerning residential home services and repairs, service warranties, and other related matters, were filed by consumers in the state in 2021 alone. In 2020, Denver7 News reported that a local appliance repair business had defrauded several residents of the area out of hundreds of dollars through several scam methods, which included:

  • Offering low repair estimates and raising their prices as soon as the work commenced
  • Requesting payment for appliance parts and absconding after receiving this payment
  • Requesting cash payment upfront and leaving without properly fixing the faulty appliance

Although appliance repair scams are a common occurrence in Denver, you can avoid falling victim to these scams by taking the following precautions when searching for appliance repair services in the city:

  • Get at least three written estimates for the repair from different appliance repair men
  • Request references and contact these past clients to get their opinions on the appliance repair man. Do not hire an appliance repair man that cannot provide you with at least three verifiable local references
  • Look up reviews and testimonials on the appliance repair man via platforms like the Better Business Bureau, Google Review, and Yelp
  • Make sure that the appliance repair man is properly insured
  • Be wary of appliance repair men that demand full payment before doing any work
  • Avoid cash transactions
  • Do not hire appliance repair men that downplay the importance of written contracts, warranties, or any other form of documentation
  • Always read any documents that you are asked to sign before doing so

You can report matters concerning appliance repair scams in Denver to the Denver District Attorney's Office by calling its fraud hotline at (720) 913-9179.

Appliance repair scams can also be reported by filing a complaint with the Colorado Attorney General's Office online. Inquiries concerning this office's complaint submission process can be directed to (720) 508-6000.