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Questions to Ask Before Hiring an Appliance Repair Service in Nashville

Fixing faulty electrical or gas-powered home appliances like microwave ovens, refrigerators, freezers, and stoves, is not only a complicated task but can also be potentially dangerous if done without adequate expertise and tools. Approximately 360,900 residential fires are reported in the United States annually, with electrical appliance malfunctions accounting for a large number of these fires. As such, to ensure that your faulty home appliance is expertly and safely repaired in Nashville, you should always hire a professional appliance repair service for the job. Asking the following questions can help ensure that you retain the services of qualified appliance technicians in the city:

Are You Licensed to Practice as an Appliance Repair Service in Nashville?

Appliance repair men that wish to ply their trade in Nashville are not required to obtain city or state-issued occupational licenses before doing so. However, technicians that repair, service, or maintain any appliance that contains and could release refrigerants into the atmosphere, such as refrigerators and freezers, are statutorily-required to obtain EPA-approved certification. Several professional technicians in Nashville also complete additional voluntary training and certification programs to gain advanced and specialized knowledge in relevant areas of appliance repair, servicing, and maintenance.

It is always a good idea to hire a certified appliance repair man in the city, as these technicians are generally more experienced and proficient than their counterparts, which in turn typically translates to better service delivery. Note that you should always verify your appliance technician's certification status and area of certification by requesting proof of this and contacting the appropriate certifying organization to authenticate it. Some reputable organizations that offer appliance repair-related training and certification opportunities to technicians in Nashville are the Association of Home Appliance Manufacturers, the International Society of Electronics Technicians, the United Appliance Servicers Association, and the Professional Service Association.

Note that, even though appliance repair men do not require occupational licenses to offer their services to residents of Nashville, they may have to comply with other local regulatory and business requirements. Inquiries related to the requirements for providing appliance repair services in Nashville can be directed to the Metro Nashville Department of Codes and Building Safety and the Tennessee Small Business Development Center at (615) 862-6500 and (615) 963-7179 respectively. You can also get more information concerning the mandatory certification for refrigerant-related appliance repairs in the city by contacting the EPA's Region 8 Office at (404) 562-9900 or toll-free number (800) 241-1754.

How Much Do You Charge Compared to Other Appliance Repair Services in Nashville?

Appliance repair costs in Nashville are largely dependent on several factors, which include, but are not limited to:

  • The type and brand of the faulty appliance
  • The nature and extent of the damage
  • The cost of necessary appliance parts and accessories

When searching for appliance repair men in the city, it is advisable to get written estimates for the job from at least three different technicians and compare these estimates before making your final hiring decision. This helps you get a fair idea of the average appliance repair rates in your vicinity and also helps you spot technicians that overcharge for their services. Note that you should equally be wary of technicians with markedly low rates, as some unscrupulous technicians lure homeowners in with low rates, only to increase their charges after commencing the repair work. Finally, it is a good idea to have the technicians physically inspect your faulty appliance before providing their repair cost estimates.

Appliance repair men in Nashville earn an average annual wage of $50,730. Provided below is a comparison of the hourly average wage for appliance repair men in Nashville with those of these technicians in other areas of the State of Tennessee and several other locations across the United States:

Nashville Appliance Repair Man Average Hourly Wage
$24.39
Tennessee Appliance Repair Man Average Hourly Wage
$23.28
Columbus Appliance Repair Man Average Hourly Wage
$22.30
Houston Appliance Repair Man Average Hourly Wage
$22.60
Indianapolis Appliance Repair Man Average Hourly Wage
$19.90
New York City Appliance Repair Man Average Hourly Wage
$27.05
Los Angeles Appliance Repair Man Average Hourly Wage
$23.44
Source: U.S. Bureau of Labor Statistics

Are You Certified by the Manufacturer to Repair the Appliance in Nashville?

Retaining the services of factory-certified technicians for your appliance repair is a good way to ensure that your faulty home appliances will be repaired per the specifications of the appliance's original manufacturer. Factory-certified technicians are appliance repair men that provide advanced repair and maintenance services for specific brands of appliances. Several advantages come with hiring factory-certified technicians in Nashville, such as:

  • These technicians have been vetted and approved by appliance manufacturers, which provides you with a measure of confidence that your appliance repair will be handled professionally and with authentic appliance parts
  • Hiring a factory-certified technician ensures that existing warranties on your appliance are not voided
  • Factory-certified technicians have direct access to administrative and technical support from appliance manufacturers and are also up to date on current appliance diagnosis, repair, and maintenance techniques

Note that, while it is advisable to always use factory-certified technicians for your appliance repairs, the availability of these technicians in the city is largely dependent on the specific make and model of your faulty appliance. As such, if you cannot find a factory-certified technician to provide your required appliance repair service, you can utilize platforms like the Better Business Bureau to search for professional, experienced, and reputable appliance repair men in Nashville.

Will You Get the Appliance Parts and Accessories Required by the Manufacturer?

Even though refrigerators, freezers, dishwashers, washing machines, dryers, microwaves, stoves, and other common home appliances typically have lifespans of up to 15 years, components of these appliances may require replacement before this time. The types of parts used for these replacements will determine the efficiency of the appliance post-repair, and so it is necessary to ensure that your appliance repair man always utilizes Original Equipment Manufacturer (OEM) parts when fixing your faulty appliance.

OEM parts are appliance parts and accessories that are made and supplied by the original manufacturer of the appliance. On the other hand, the term œgeneric parts is generally used to refer to any appliance part or accessory that is not made, supplied, or branded by the original manufacturer of the appliance in question. While OEM parts are typically more expensive than generic parts, using them saves you money in the long run as they are of higher quality, more durable, and also more appliance-compatible. In addition, many appliance manufacturers require the use of OEM parts in the terms of their appliance warranties, and thus, using a generic part when repairing these appliances can invalidate these warranties.

Note that if the production of your specific type and brand of appliance has been discontinued, the availability of OEM parts for this appliance may also be affected. Under these circumstances, professional appliance repair men in Nashville typically try to source these parts via third parties like local parts supply stores, used appliance parts stores, and online marketplaces. However, if this proves to be unsuccessful, then you may have to use a generic part for your appliance repair. Nonetheless, you should make sure that your appliance repair man issues you a warranty that covers their workmanship as well as any appliance parts that are purchased and used for fixing your damaged appliance.

What Kind of Appliance Repair Services Do You Offer?

Finding out the type of appliance repair services that your intended appliance repair man is equipped to provide is an important step in determining their suitability for the job. Professional appliance repair men in Nashville typically offer several types of services over a wide range of appliance makes and models. These services include refrigerator repair, washing machine repair, dryer repair, freezer repair, microwave oven repair, stove repair, garbage disposal repair, and dishwasher repair.

Always confirm that the appliance repair man you wish to hire not only offers repair services for the type of appliance that you own but is also specialized in handling the specific make and model of the appliance in question. Failing to do this can result in additional damages to your faulty appliance, which in turn will lead to avoidable expenses. You should also get an estimate of the cost of the appliance repair and agree on these rates in writing before authorizing any repair work. The cost estimates for some commonly requested appliance repair services in Nashville are listed below:

Central vacuum system installation
$1,339 - $1,988 (for existing typical four-bedroom home)
Dishwasher repair
$95 - $278
Dryer repair
$80 - $199
Electrical appliance installation
$101 - $138 (for basic appliance hookup only)
Garbage disposal unit installation/repair
$282 - $356
Ice maker water line installation
$100 - $145
Microwave oven installation
$103 - $114 (labor only, for basic microwave installation)
Microwave oven repair
$100 - $215
Refrigerator water line installation
$105 - $147
Washing machine repair
$124 - $287
Stove/oven repair
$103 - $378
Refrigerator repair
$143 - $465

How Do You Handle Issues of Product Repairs Going Wrong?

Sometimes, you may take all the right steps to ensure that your appliance repair goes right, and still end up with your appliance having the same problem or even developing a new fault. In these types of situations, you should always complain to the technician that handled the appliance repair and update them on the situation. Professional appliance repair technicians in Nashville generally handle issues of unsatisfactory appliance repairs by taking one or more of the following actions:

  • Re-doing the appliance repair, usually at no extra cost to the unsatisfied customer
  • Referring the job to another appliance repair technician
  • Partially or fully refunding any payments made by the unsatisfied customer

However, if are still unsatisfied with the actions taken by technician, or if you suspect that your appliance repair job was not done properly due to negligence or dishonest business practices, you can file a consumer complaint against them for appropriate regulatory action. Consumer complaints concerning unsatisfactory appliance repairs in Nashville can be filed with the Tennessee Attorney General's Office, either online or by completing and submitting a pdf consumer complaint form to:

Division of Consumer Affairs
Tennessee Attorney General's Office
P.O. Box 20207
Nashville, TN 37202-0207

You can also reach out to the Better Business Bureau to get consumer assistance on appliance repair-related matters by contacting its Middle Tennessee Regional Office at:

25 Century Boulevard
Suite 101
Nashville, TN 37214
Phone: (615) 242-4222

Finally, you can take private legal steps to seek recompense for the actions of the appliance repair technician by filing a lawsuit against them at the Metropolitan General Sessions Court of Nashville-Davidson County. However, if you are considering going this route, you should get proper legal advice by consulting with a consumer attorney before doing so. You can find licensed attorneys in Nashville via the Nashville Bar Associations' Lawyer Referral & Information Service and the National Association of Consumer Advocates' Find an Attorney online directory.

Do You Carry the Necessary Insurance Policy for Appliance Repair Services in Nashville?

Nearly eight percent of all fatal work-related injuries that were reported in Tennessee in 2020 occurred amongst maintenance and repair workers in the state. As such, even though there are no mandatory liability insurance requirements for appliance repair men that operate in the Nashville area, you should always make sure that any technician you hire carries commercial general liability insurance. This insurance covers the costs of work-related injuries and property damage and failing to confirm your intended technician's insurance status can make you liable if any of these events occur on your residence during your appliance repair.

You can confirm your technician's insurance status by requesting a copy of their insurance certificate and contacting the appropriate insurance provider to make sure the technician's premiums are up to date and that their coverage is adequate for your repair job. Note that, per state law, any appliance repair man in Nashville that has five or more employees is required to carry workers' compensation insurance for these employees. Thus, you should also confirm that your intended technician complies with this insurance requirement where applicable. You can direct inquiries concerning state-mandated workers' compensation insurance for Nashville appliance repair men to the Tennessee Department of Labor and Workforce Development at (615) 532-4812 or (800) 332-2667.

How to File a Complaint Against a Bad Appliance Repair Service in Nashville

When seeking appliance repair services in Nashville, it is important to look out for shady technicians that take advantage of unsuspecting consumers in the city. Some common ways that these shady technicians scam residents of the city include:

  • Requesting upfront payment and then disappearing without doing any work
  • Lying about the certifications that they hold
  • Intentionally damaging other parts of a faulty appliance to increase their rates
  • Deliberately underestimating the required repair and then suddenly discovering additional damages once they commence the repair work

According to a report published by the Tennessee Attorney General's Office, the number of consumer complaints filed by residents of the state increased by 37 percent in 2021 when compared with figures from the previous year. Amongst the top complaint categories were complaints concerning poor or inadequate service delivery and failure to render services that have been paid for. To this end, taking the following steps when searching for appliance repair services in Nashville can help ensure that you retain the services of a legitimate technician in the city:

  • Always get and compare written estimates from up to three different technicians
  • Always verify claims of certification made by your technician by requesting proof and contacting the appropriate certifying organization to validate this proof
  • Ask the technician for references or letters of recommendation from past clients. Consider it a red flag if your intended technician cannot offer this information
  • Utilize third-party websites like Google Review, Yelp, and the Better Business Bureau to look up reviews and testimonials on your intended appliance repair man
  • Always get a written contract for your appliance repair work. Make sure that this contract lists the appliance parts, accessories, and other related materials that are to be used for the job as well as a completion date for the repairs
  • Never pay the full cost of your appliance repair upfront
  • Make sure that you are satisfied with the work done before making any final payments
  • Properly review any documents that you are asked to sign before doing so

The Tennessee Attorney General's Office is charged with protecting residents of Nashville from illegal, unfair, or deceptive business acts and practices. You can file complaints concerning bad appliance repair services, appliance repair scams, and other related matters with this office's Division of Consumer Affairs online or by submitting a completed consumer complaint form to:

Division of Consumer Affairs
Tennessee Attorney General's Office
P.O. Box 20207
Nashville, TN 37202-0207

The completed consumer complaint form can also be submitted via email. Queries concerning this office's consumer complaint submission and resolution process can also be directed to (615) 741-4737.